This Privacy Policy sets out the basis on which any personal
data, including but not limited to payment details and other information we
collect from you or other sources or that you provide to us ("Information") will be handled by us in
connection with your access and use of www.geem.qa,
and/or the Geem mobile application (collectively, the “Platform”), services and applications (collectively,
the “Services”). We understand the importance you place on
the Information, and we are committed to protecting and respecting your
privacy. Please read the following carefully to understand our practices
regarding your Information. By using our Services, you agree to the handling of
your Information in accordance with this Privacy Policy.
References in this Privacy Policy to “we”, “our” or “us” (or similar) are
references to Geem. References to “user” or “you” (or
similar) are references to you as an individual or legal entity as the case may
be.
INFORMATION
WE MAY COLLECT FROM YOU
We may collect and
process the following Information about you:
a.
(a) Information that you provide by filling in forms on our
Platform, including information provided at the time of registering to use our
Platform and other co- registrations (e.g. social media logins), subscribing to
our Services, posting material or requesting further services;
b.
the Information you provide when you enter a competition or
promotion via our Platform, provide reviews, testimonials or feedback on our
Platform;
c.
Information you provide us, or that we may collect from you,
when you report a problem with our Platform;
d.
a record of correspondence if you contact us;
e.
general, aggregated, demographic and non-personal Information;
f.
if you download or use our mobile application, we may have
access to details about your location and your mobile device, including a
unique identifier for your device;
g.
details of transactions you carry out through our Platform and
of the fulfilment of your orders;
h.
details about your computer, including but not limited to your
IP address, operating system and browser type, as well as information about
your general internet usage (e.g. by using technology that stores information
on or gains access to your device, such as cookies, tracking pixels, web
beacons, etc., (together, "Cookies"));
i.
your email address from a third party if you indicate that you
have consented to that third party sharing your Information with us; and
j.
any other Information we consider necessary to enhance your
experience on the Platform.
HOW
WE WILL USE YOUR INFORMATION
We may use Information
held about you in the following ways:
a.
to provide you with information, products or services that you
request from us or which we feel may interest you, where you have consented to
be contacted for such purposes;
b.
to provide you with location-based services, such as
advertising, search results and other personalised content;
c.
to carry out our obligations arising from any contracts entered
into between you and another entity using our Platform or between you and us;
d.
to improve our Services and to deliver a better and more
personalised service to you;
e.
to ensure that content from our Platform is presented in the
most effective manner for you and the device you use to access our Platform;
f.
to notify you about changes to our Services;
g.
for any other reason which we deem necessary to enhance your
experience of the Platform;
h.
to administer and manage our incentives programs and fulfil your
requests for incentives,and/or to allow you to participate in sweepstakes and
to notify you if you are a sweepstakes winner.
TO
WHOM WE MAY DISCLOSE YOUR INFORMATION
Information about our
customers is an important part of our business. We share your Information only
as described below and with businesses that follow practices at least as
protective as those described in this Privacy Policy:
a.
Other Businesses. To offer you our Services, we may engage with businesses
who are affiliates of us and/or non-affiliated service providers (e.g.
logistics businesses used to deliver products to you, marketing companies,
payments processers to process online transactions, etc.). We may involve other
businesses in your transactions, who may store your Information in a digital
wallet to make your use of our Services more efficient.
You understand that it
is important that such businesses have access to the relevant Information to
perform their functions. We will ensure that these businesses do not use your
Information for other purposes. We may also receive Information from these
business (e.g. updated delivery and address information), which we may use
(e.g. to correct our records and deliver your next purchase). By using our
Platform, you hereby freely and specifically consent to the transfer, storage,
use, and disclosure of your Information among businesses who are affiliates of
us and/or non-affiliated service providers, wherever located. These businesses
shall be contractually bound to respect the confidentiality of your
Information.
b.
Marketing and Promotional Offers. We may also use your Information to
provide you with information about goods and services which may be of interest
to you and enhance your Platform experience, service messages, new features,
enhancements, special offers and events of interest. We may contact you via
various channels, including without limitation emails, push notifications, web
notifications, post, telephone, in-app messages and news feed cards.
We may permit third
parties to use your Information. For example, we may provide advertisers
Information to help them reach the kind of audience they want to target and to
enable us to comply with our commitments to our advertisers (e.g. by displaying
their advertisements to a target audience).
Additionally, you may
be asked to provide additional Information to participate in some of our market
research activities, including competitions and promotions. For example, if you
win a competition, you may be asked to provide further personal data to
establish your eligibility and provide you with the prize. This Information may
be collected by us or our co-sponsors or vendors for the promotion. Note that
you should review such third parties’ privacy policies to see how they may use
any information that they collect.
c.
Business Transfers. In the event that we or substantially all of our assets
are acquired, customer information will be one of the transferred assets.
d.
Protection of Our Platform and Others. We release account and other Information
when we believe such a release is appropriate to comply with the law and law
enforcement investigations and to protect the rights, property or safety of our
users or others. This includes exchanging information with other companies and
organisations for various reasons, such as fraud protection and credit risk
reduction.
Note that our Platform
may, from time to time, contain links to and from the websites of our partner
networks, advertisers and affiliates. If you follow a link to any of these
websites, please note that these websites have their own privacy policies and
that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data or other information
to these websites.
HOW
WE STORE YOUR INFORMATION
The Information that
we collect from you may be transferred to, and stored at Qatar. It may also be
processed by staff operating outside Qatar who work for us or for one of our
suppliers. Such staff may be engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. We will store your Information for as long as necessary to fulfil the
purposes indicated in this Privacy Policy or as otherwise permitted or required
by law. Your Information may be transferred, stored, processed and used by our
affiliated companies and/or non-affiliated service providers in one or more
countries outside your originating country. Your payment details may be
transferred to and stored with our affiliated companies in order to, among
other things, process your payment details and provide support services to you.
WHAT
SECURITY MEASURES WE APPLY
We maintain
commercially reasonable technical, administrative, and physical safeguards to
ensure your Information is treated securely and in accordance with this Privacy
Policy, and to protect against unauthorized access or alteration to,
disclosure, or destruction of your Information. We may, for example, use
encryption technology to secure your Information during transmission to our
Platform as well as external firewall and on-host firewall technology to
prevent network level attacks. Only those authorized employees, contractors,
and agents who need to know your Information in connection with the performance
of their services are allowed to access this Information.
It is important for
you to protect yourself against unauthorised access to your password and to
your devices used to access our Services. You are responsible for keeping your
password confidential. For example, ensure that you sign off when you have
finished using a shared device.
Unfortunately, the
transmission of information via the internet is not completely secure. Although
we will do our best to protect your Information, we cannot guarantee the
security of your Information transmitted to our Platform and any transmission
is at your own risk.
HOW
CAN YOU ACCESS AND AMEND YOUR INFORMATION?
You are able to access
a broad range of information about your account and your interactions with the
Platform for the purpose of viewing and, in certain cases, updating your
Information.
Examples of
information you can access easily at the Platform include:
a.
up-to-date information regarding recent orders;
b.
personally identifiable information (including name, e-mail,
password, communications and personalised advertising preferences);
c.
payment settings (including credit card information); and
d.
e-mail notification settings.
You can opt-out of
receiving future marketing communications from us at any time by adjusting your
customer communication preferences, through the unsubscribe link within the
email communication. For marketing via your mobile application, you will need
to adjust your notifications settings in the general section of your mobile.
Also, our system will
place cookies when you log on to our Platform and this is to ensure you have an
enjoyable user experience and are able to utilise all aspects of the Platform.
You may disable Cookies by changing the settings on your browser. If you
disable Cookies, it will affect how our Platform works and you may not be able
to access or use certain areas of our Platform or full functionality. For
example, performance cookies collect information about how you use the Site,
for instance, which pages you visit most often, which allows us to provide you
with targeted and relevant choices that enhance your Site experience.
We may retain a copy of your Information for compliance reasons. When you update information, we may retain a copy of the prior version for our records.